ask your questions
As human beings we usually has alot of questions that we wish we have answer to. Below are answers to some questions you might want to ask and if there are still some of your questions that is not answers you can always contact us.
Answers to Your Questions
Social Media Marketing
How do I make the payment
We take payments via paypal and if you don't have a paypal account you can still use your debit or credit cards powered by our partners at Paypal to save time and to avoid ludicrous transaction fees, and to make sure we deliver a consistent service.
After payment how long will it take to ge everything running?
After filling up the the questionaire and sent it to our email we will get started immediately.
How would know what to post about my business?
After you make your purchase and checkout, you will be prompted to download our questionnaire to fill out. In this questionnaire you will be asked to give some important information about your business, what you do, your target audiences and your goal . Once we got this information, your assigned Social Media Manager will review everything, carry out some research and then begin to post content and launch campaigns for your business. Our clients will be asked to give us feedback on the posts so we can continue to get better everyday.
What if there is a specific post I want to make?
If you have any specific promotions or posts you want us to make for your company all you need to do is email our amazing customer support team at any time and we will post your promotion as soon as we can!
Who is the person working on my social media platforms?
We will assign Social Media Managers to work across all your social media platforms. We have experienced social media managers in our agency. These managers will be responsible for searching the web and finding quality content to share on your business social media platforms.
Do I have to provide my own contents?
you do not have to provide us with content. But if you have content that you know would be of help, we will be glad to use it! The team at Lion-Heart Marketing Agency can provide quality content that will benefit your brand. We have access to stock images, design software, as well as unique news sources. We can use this to provide content to engage your audience, hence conversions.
Is there any short term contract involved?
No, We don’t believe in keeping our clients through contracts. We know that we live in a dynamic world and situation changes and there are not always resources for marketing. We charge our clients up front for the month ahead; you can make a choice whether to renew at the end of the month or not, taking breaks and coming back as and when required.
What are my expectation at end of the day?
At the end of it all you should expect your business to make bulk sales, increase traffic, increase conversions rate and differentiate your business from your competitors
Answers to Your Questions
Animated Video Production
How do I Make the Payment
We take payments via paypal and if you don't have a paypal account you can still use your debit or credit cards powered by our partners at Paypal to save time and to avoid ludicrous transaction fees.
After purchase you will be asked to download our production guiding questionnaire, email that to [email protected] and off we go!
After payment how long will it take to get the Video?
Overall the production process takes an average of 4 weeks with the fastest period being 6 days, it can take a lot longer than 4 weeks and really depends on how well our two teams communicate and the number of revisions.
Is It Limited To One Video Per Customer?
No, you can order as many as you want. You can also combine multiple orders to get a longer video, so if you order 4 X 30 second packages, you may produce 1 X 120 second video or 4 x 30 second videos for example. Just let us know in the questionnaire.
How Much Content Can Fit In 30 Seconds?
A 30 second script is 75 words, so we can usually fit the following sections: Problem Definition, Solution, Call To Action. But don’t worry, if you want to make your video longer during production, we can expand the length and budget with your approval.
How does it work?
Once you'vemake your purchase and completed our questionnaire we'll go through script, voice-over, storyboard and animation in an average period of 2 or 8 weeks depending on the package. We'll assign a project manager to your video, who will guide you through the process in a ‘done-for-you’ manner for explainer/whiteboard packages and a 'done-with-you' manner for premium videos.
What If I Don't Like The Video?
Once we deliver your first video preview, you will be able to make 2 rounds of animation changes free of charge. If after that you are still unhappy you can request a refund.
Can I Get A Longer Video?
Yes, you can order multiple 30 second packages, and can combine them into 1 video OR spread those seconds across multiple videos. Just be sure to mention it in the questionnaire how your would like to use your seconds e.g one long video or multiple short videos etc.
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